competences

CRM

  • Enhancing and extending Microsoft dynamics CRM modules with XRM framework
  • Mapping of CRM modules with business processes as per BAUER projects in the sales, marketing, and customer service fields
  • Microsoft CRM extended with modules such as Project Management, Quotes Assistant & Process Flows and HSE (Health Safety Environment) with customized XRM framework
  • Leveraging best usage of CRM dashboards and reports for all organization levels
  • Development of Security layer on top of CRM authority standards
  • Outlook integration for all users to access customer data and relative follow-up tasks even in the offline mode
  • Tools and application development to integrate CRM with other legacy systems
  • SSIS (SQL Server Integration Service) to integrate data interfaces with CRM
  • Upgrading all CRM projects to the latest Microsoft Dynamics CRM 2016+