Atlassian Jira & Confluence
The Atlassian Jira & Confluence team provides end-to-end platform support, administration, configuration and continuous improvement services to enable structured collaboration, transparent task management and efficient knowledge sharing across BAUER Group teams. By maintaining stable, well-governed and user-friendly platforms, the team helps business and IT stakeholders manage projects, track work items, document processes and improve operational visibility. The team supports both day-to-day operations and long-term platform development, ensuring that Jira and Confluence are aligned with business processes, governance requirements and user needs.
Its key capabilities include:
Designing, implementing and improving Jira workflows to support project management, service requests, approvals, issue tracking and other business-specific processes.
Developing and maintaining Jira automation rules to reduce manual effort, standardize recurring actions, improve response times and increase overall process efficiency.
Managing projects, boards, schemes, fields, screens, permissions, user groups and system settings to ensure secure, consistent and scalable platform usage.
Structuring Confluence spaces, pages, templates and content libraries to enable clear documentation, easy information retrieval and effective knowledge sharing across teams.
Providing timely support, troubleshooting, training guidance and best-practice recommendations to help users work effectively with Jira and Confluence.
Supporting controlled access management, space permissions and project-level security to maintain confidentiality, compliance and proper information ownership.
Creating and maintaining dashboards, filters and reporting views to provide stakeholders with clear visibility of tasks, progress, bottlenecks and priorities.
Monitoring platform usage, resolving issues, supporting upgrades and continuously improving configurations to maintain reliable and efficient platform operations.