Microsoft Dynamics

BCS supports BAUER Group subsidiaries in implementing and managing Microsoft Dynamics 365 solutions that strengthen customer engagement, streamline business processes and improve operational visibility. 

Services

By combining CRM consulting, system configuration, customization, integration, analytics and user adoption support, the team helps business units establish scalable, secure and data-driven platforms aligned with their digital transformation objectives. Core capabilities include:

CRM Strategy & Consulting
  • Business process analysis and CRM strategy development
  • Roadmap planning for digital transformation using Microsoft Dynamics 365
Dynamics 365 Implementation
  • Full-cycle implementation of Microsoft Dynamics 365 Customer Engagement apps
  • Configuration and customization of modules like:
    • Sales
    • Customer Service
    • Marketing
    • Field Service
  • Data migration from legacy systems
Customization & Development
  • Custom entities, workflows, plugins, and Power Automate flows
  • Integration with third-party systems (e.g., ERP, Azure, Microsoft Teams)
  • Development using Power Platform tools (Power Apps, Power Automate)
User Training & Adoption
  • End-user and administrator training programs
  • Customized user manuals and how-to guides
  • Change management support to boost CRM adoption
Support & Maintenance
  • Post-implementation support and troubleshooting
  • CRM performance tuning and system health checks
  • Regular updates and optimization based on evolving business needs
Analytics & Reporting
  • Design and implementation of dashboards and reports
  • Advanced analytics for sales, customer behaviour, and marketing performance
  • Real-time insights to drive business decisions
Cloud & Security Expertise
  • Microsoft Dataverse and Azure integration
  • Implementation of role-based security models and compliance standards
  • GDPR and data protection best practices